Effective Date: 18/10/2024
At Poynt Sports (operated by Xaku Solutions Private Limited), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you access our website www.poyntsports.com (“Website”) or use any of our services.
By accessing the Website or availing our services, you consent to the practices described in this policy.
1. Company Details
1.1. Entity: Xaku Solutions Private Limited
1.2. CIN: U47912AS2024PTC027146
1.3. Registered Address: H.No 25, Bye Lane 6, Pub Sarania, Guwahati, Assam 781003
1.4. Contact Email: help@poyntsports.com
1.5. Governing Law: Guwahati, Assam, India
2. Information We Collect
We collect various types of information to provide and improve our services, including:
2.1. Personal Information
- Name, email address, phone number, and mailing address
- Payment information (when purchasing products or tickets)
- Date of birth, gender, and identification details (for event registration or athlete profiles)
2.2. Non-Personal Information
- IP address, browser type, operating system, and device information
- Website usage data, including pages visited and time spent on the site
2.3. Information from Third Parties
We may receive personal data from event organisers, payment gateways, or social media platforms when you interact with us through such services.
3. How We Use Your Information
We use the collected information for the following purposes:
3.1. Provide and Improve Services:
- Facilitate event registrations, ticket sales, and e-commerce transactions
- Send order confirmations, invoices, and shipping updates
3.2. Communications:
- Respond to user inquiries and customer support requests
- Send promotional offers, newsletters, and event updates (with user consent)
3.3. Personalisation and Marketing:
- Tailor content and product recommendations based on user preferences
- Display targeted advertisements related to sports events and merchandise
3.4. Compliance and Security:
- Detect and prevent fraud, unauthorised access, or illegal activities
- Ensure compliance with data protection laws, including the IT Act 2000, GDPR, and CCPA
4. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share data under the following circumstances:
4.1. With Event Organisers and Partners:
- Share participant information with event organisers for registrations and participation.
4.2. Third-Party Service Providers:
- Share information with vendors such as payment gateways, hosting providers, or logistics partners.
4.3. Legal Compliance:
- Disclose personal information if required by law, legal process, or government authorities.
4.4. Business Transfers:
- In case of mergers, acquisitions, or business transfers, your data may be transferred as part of the transaction.
5. User Rights and Data Privacy
We respect your privacy rights and provide the following controls over your data:
5.1. Access and Correction:
- You can request access to your personal data and correct any inaccuracies.
5.2. Data Portability:
- You have the right to request a copy of your data in a portable format where applicable.
5.3. Right to Erasure (Right to Be Forgotten):
- You may request that we delete your personal data, subject to legal obligations.
5.4. Withdraw Consent:
- You can opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails.
To exercise these rights, please contact us at help@poyntsports.com.
6. Data Security
6.1. We implement reasonable security measures to protect your data from unauthorised access, misuse, or disclosure.
6.2. Sensitive data, such as payment information, is encrypted during transmission using secure protocols.
6.3. In case of a data breach, we will notify affected users and relevant authorities as required by law.
7. Cookies and Tracking Technologies
7.1. Our Website uses cookies to enhance user experience, analyse site traffic, and serve targeted advertisements.
7.2. Users can manage cookie preferences through their browser settings. Please note that disabling cookies may affect the functionality of some services.
For more information, refer to our Cookie Policy.
8. Third-Party Links and Services
8.1. Our Website may contain links to external websites or services. We are not responsible for the privacy practices of third-party sites.
8.2. Please review the privacy policies of external services before sharing any personal information.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we discover that a child under 13 has provided us with personal data, we will promptly delete it.
10. International Data Transfers
If you access our Website from outside India, please note that your information may be transferred to and processed in India. By using the Website, you consent to such transfers.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on this page with an updated “Effective Date.”
We encourage users to review this Privacy Policy periodically to stay informed about how we are protecting their information.
12. Dispute Resolution and Governing Law
Any disputes arising from this Privacy Policy will be governed by the laws of Guwahati, Assam, India, and subject to the exclusive jurisdiction of the courts in Guwahati.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Xaku Solutions Private Limited
H.No 25, Bye Lane 6, Pub Sarania, Guwahati, Assam 781003
Email: help@poyntsports.com